A full refund
within 30 days.

If you request a refund within 30 days of your purchase, LumoVeil offers a full refund of the amount paid, with no questions about your reason. Original processing fees are absorbed rather than deducted from your refund.

How to request a refund

Email billing@lumoveil.net with your order reference and the product name. We need to identify the transaction and verify that the request is authorized. You do not need to prove dissatisfaction, change a review or explain your reason. Never send payment-card details or a password.

A refund is complete when the payment system confirms it. Your bank or payment provider controls when the credit appears; we do not promise an unverified processing time.

Access and disputes

Refunding a purchase ends the access granted by that purchase. Access from a separate eligible purchase is preserved. Files already downloaded are not remotely deleted.

If you believe a charge is incorrect, contact us at the billing address with the relevant reference so we can investigate. This policy does not limit any applicable statutory or provider-authorized remedy.

Our initial products are one-time digital downloads. No physical return or recurring-subscription cancellation is required for those products. Online ordering is not enabled on this website.